Senior Application Support Analyst - Financial Platform

A leading financial services provider is seeking an experienced Application Support Analyst to manage and support a financial platform across the Asia-Pacific region. This role involves overseeing production incidents, handling service requests, troubleshooting issues, and working with various internal and external stakeholders to resolve platform-related challenges.

Key Responsibilities:

• Serve as the subject matter expert on the financial platform, providing support to internal users.
• Manage the lifecycle of production incidents and service requests, including ticket creation, progress tracking, and collaboration with internal teams for data handling.
• Troubleshoot production issues, conduct root cause analysis, implement workarounds, and collaborate with stakeholders for problem resolution.
• Develop and maintain operational documentation and incident management processes related to the platform.
• Ensure the platform is properly validated after scheduled and unscheduled updates or patches.
• Coordinate internal teams during disaster recovery exercises and events.
• Implement configuration changes to the platform as needed.
• Identify and escalate potential risks to relevant parties promptly.
• Contribute to disaster recovery exercises and system restoration efforts.
• Undertake other duties as required.

Qualifications:

• A diploma or degree in a relevant field such as Computer Science, Information Technology, Finance, or Economics.
• At least 9 years of experience in application or system support, preferably within the financial services sector.
• Solid understanding of financial operations such as supplier finance, accounts receivable, dynamic discounting, and related back-office functions like funding and payments.
• Experience with financial platform technologies is a plus.
• Strong background in enterprise application support, including working closely with development teams, infrastructure teams, and business users.
• Proficiency in scripting languages like DOS or Shell Scripting.
• Strong communication, interpersonal, and presentation abilities.
• Capable of assessing complex issues and making sound decisions.
• A proactive, self-motivated approach with a strong sense of ownership for delivering results.
• Ability to work independently while maintaining high standards of quality.

If you or someone you know is interested in the position, kindly send your CV at Derek.Lee@eamesconsulting,com to have a confidential discussion